Almost all major companies across the globe have this habit of getting their work outsourced. Outsourcing, in the simplest of words, is the art of getting someone else to do the work on your behalf. Prominent business houses hire firms to prepare engaging content. This practice helps firms to avail specialised services at reasonable prices. At times, businesses hire freelancers to work for them. Cost-cutting is the major reason behind this practice.
Off-shoring and outsourcing are two different terms
A lot of people tend to use both these terms interchangeably. Outsourcing involves much more that just getting somebody else to do the job for you. The idea is to get the work off your desk. Cheap outsourcing services are available in many of the developing economies.
On the other hand, off-shoring aims at lowering the costs by getting the business processes transferred abroad. This is done in order to leverage corporate profitability.
Usually, big businesses prefer off-shoring. On the other hand, outsourcing services can be availed by a company irrespective of its size. For a small business, both of these practices tend to overlap.
The need for outsourcing
Your workforce would already have a lot to do. Also, there’s a possibility that many people within the workforce aren’t qualified enough to do the job they are being made to do. For instance: You might not have a team of professional content writers within the organisation. Now, hiring an in-house team can cost you a lot of money. Under such circumstances, you can ask a specialised content management firm to undertake the work on your behalf.
Now, outsourcing stuff isn’t as easy as it might appear to the naked eye. There’s a lot that goes into outsourcing stuff.
Here are a few pointers that you need to keep in mind. You can have a
1. Identify the best approach
Before beginning to look for outsourcing opportunities, it’s essential for businesses to prepare a blueprint. You need to have a plan in mind. Your approach would be dependant upon the kind of work you need to outsource. The team you’re planning to hire should be able to provide you with the expertise you’re looking for. Decide the hourly rates and the amount of work to be done beforehand. His would help you keep misunderstandings at bay. Don’t always go for the cheapest of options. Usually, cheap stuff isn’t durable. At times, businesses tend to outsource the sales forecasting process.
2. Clarify project specifications and expectations
Once you have laid out an outsourcing plan, it is time to execute the project. Hold on for a minute. Before you plan to get the work outsourced, have all of your expectations in place. Know what you want your service provider to do. You need to know why you’re outsourcing. Don’t outsource just because it is cheap. At the end of the day, quality is the only thing that’ll help you drive sales.
3. Communicate, communicate, and communicate
Now comes the most important part. You cannot expect your service providers to read your mind. Therefore, it is important on your part to maintain flawless communication channels. Send out emails that define your requirements in the simplest of words. In case the service provider has a set of queries, address them as soon as possible. For instance: If you have hired a team to undertake analytics outsourcing, then you need to tell them about your goals, expectations and budget. All of these need to be defined clearly.
4. Give feedback
Here comes another important part. Feedback cannot be taken for granted. Send feedback to your service provider. You can send an email containing a list of possible improvements that can be made to the service that has been provided. The idea is not to take a dig at someone. Also, it is important for businesses to take feedback positively.
To draw the curtains, you need to be patient. Nothing would happen overnight. Everything takes its time.
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